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SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Deals Pet (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://dealspet.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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A***v
11 Jan 2020

Дошел наконец-то ошейник, очень долго где-то околачивался. Сам ошейник классный, 3 режима работы, подошёл собакену точь в точь. Теперь хоть видно его в темноте )).

L***r
11 Jan 2020

Товар качествены. Ждал 2 недели. Светит очен ярко. Рекомендую.

L***l
11 Jan 2020

Ausgezeichnete kragen, drei beleuchtung optionen, wie girlanden, danke! Sehr zufrieden!

I***a
11 Jan 2020

Die qualität der kragen ist durchschnitt, alles funktioniert

A***o
11 Jan 2020

Alles ist gute sobaken und großmutter sind glücklich

T***z
11 Jan 2020

Genau die gleiche obwohl die hund ruft angst und nicht wollen, es zu benutzen

L***l
11 Jan 2020

Alle sehr gut

V***v
11 Jan 2020

Der kragen ist normal, nur gedreht heraus zu werden kleine, mehrere arten von leuchten, der hund kann gesehen werden aus der ferne, lieferung mehr als einen monat, nicht verfolgt

V***v
11 Jan 2020

Kühlen kragen dank der verkäufer

E***A
11 Jan 2020

Kragen ist ausgezeichnete, lade ist enthalten

A***o
11 Jan 2020

EINE gute kragen, als in die foto. Wir nahm die größe XXL für Labrador. Nur, aber sie können immer noch zu reduzieren und mehr tun. Blinkende für 3 modi, schnell blinkend, medium und nur lit. Nacht und abend der hund ist deutlich sichtbar. Die nur negative, in meine meinung, ist, dass die sperre ist kunststoff. So die leine wir haftenden zu andere halsband, und dies ist nur, dass die hund würde werden spürbare. Andere halsband auf batterien, und nicht durch die yusb ist aufgeladen. Aber ICH tun nicht betrachten diese eine minus.

L***e
11 Jan 2020

Sehr schnell alles bestanden und entspricht den angegebenen beschreibung,

R***r
11 Jan 2020

Gute kragen, glänzende helle, ICH angekommen für 40 tage in Crimea, gegeben, dass die feiertage sind sehr schnell.

S***a
11 Jan 2020

Die kragen empfangen wurde, die lieferung ist lange, fast 1,5 monate. Die produkt entspricht die beschreibung, wir sind mehr große, ein wenig genäht es und alles ist feine, alles funktioniert. Danke.

N***o
11 Jan 2020

Lange wartete für die auftrag, bereits und nicht hoffen))) Dank

А***р
11 Jan 2020

Sehr lange in Der Ukraine. Bereits zwei monate es war ein paket. Und so alles ist feine. Als in die foto.

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