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Tips: The product screws are uniformly distributed in the factory, because the thickness of each door will definitely be different. If the screws are not suitable for installation, you need to purchase them separately, please know! The size of the other large and medium size can be thinned. If the thickness of the door is less than 5cm, please cut it thinly with scissors and mark it with a scale! ! ! In addition, the small size cat door has only four screw holes on the main panel, and the rear panel has no screw holes. Because this trumpet is mainly installed on the glass door and window, it needs to be glued. The glue needs to be purchased by itself. Just to make it look good! ! !
Product Material: ABS material (smooth surface, very strong)
4 ways to set: not to enter (completely closed) / can be entered (completely open) / can only enter / only out

Size:L
Outside size: height 25CM* width 23.5CM* thickness 5.5CM
Inner size: inner height 19CM* inner door width 18CM

Size: M
Outside size: height 19.8CM* width 19CM* thickness 5.5CM
Inner size: height 15.5CM* inner door width 14.7CM

Size: S
Outer size: height 19.8CM* width 19CM* thickness 1.8CM (suitable for installing glass doors and windows)
Inner size: height 15.5CM* inner door width 14.7CM

Regarding the size standard of the opening when installing: the large opening height is 21.5cm and the width is 19.5cm; the medium and small opening height is 17.5cm and the width is 16.5cm; in addition, if the glass is installed, it can be opened again, as long as it is smaller than the cat. The outer dimensions of the door are OK, because there is no need to make screw holes on the mounting glass, and directly glue the glass glue or super glue!

Packing list

Package:1pc 4 way lockable pet door

SHIPPING & DELIVERY

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

How do you ship packages?

Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.

Do you ship worldwide?

Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

What about customs?

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

How long does shipping take?

Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 10-30 Business days
Canada, Europe 10-30 Business days
Australia, New Zealand 10-30 Business days
Central & South America 15-30 Business days
Asia 10-20 Business days
Africa 15-45 Business days
*This doesn’t include our 2-5 day processing time.

Do you provide tracking information?

Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.

My tracking says “no information available at the moment”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

REFUNDS & RETURNS POLICY

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

  • If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
  • If you received the wrong item you can request a refund or a reshipment.
  • If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

  • Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
  • Your order did not arrive due to exceptional circumstances outside the control of Deals Pet (i.e. not cleared by customs, delayed by a natural disaster).
  • Other exceptional circumstances outside the control of https://dealspet.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.

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